PRE-ORDER INFORMATION
Eye Masks and Tan Heat Packs are currently available for pre-order. We expect to begin dispatching orders containing either item from 23 November 2026. This is an estimated dispatch date, not a delivery date. Delivery takes additional time after your order leaves us.
For our Black Friday offer, spend over $150 and add an Eye Mask to your cart to claim it free. The Eye Mask is not added automatically. It may initially display at $49; the discount applies automatically when your cart qualifies. If you complete checkout without adding the Eye Mask, it will not be included in your order.
If your order contains an Eye Mask or Tan Heat Pack, we’ll hold the entire order and send everything together once all items are ready. This includes in-stock products, we won’t send the in-stock items separately. If your order contains neither an Eye Mask nor a Tan Heat Pack, it will follow our usual dispatch timing.
If the expected dispatch date changes, we’ll email you with an update.
Finally, a heat pack that actually stays warm!
The hottle™ heat pack has an innovative layering system cover, which is designed to enhance heat retention, providing you with a comfortable and soothing experience.
We set out to prove that the hottle really does retain the heat longer than other heat packs on the market by using a thermal imaging camera to test the temperature at regular intervals.
The results speak for themselves...
Long lasting comfort & warmth
The hottle™ heat pack is designed to provide you with a comfortable and soothing experience. Its innovative layering system includes a memory foam insulation and a soft faux fur top layer, which work together to enhance heat retention and provide a luxurious feel.
Whether you're looking to relieve muscle soreness, menstrual cramps, or just want to cozy up and relax, the hottle™ heat pack has got you covered.
Instant, odourless & drug-free
Heat
Heat in the microwave/stove and insert into the memory foam cover.
Clip
Adjust the strap and secure to your waist for handsfree comfort.
Enjoy
That's it! You're free to live your best life, wherever it takes you.
Materials
Clay insert
- Natural clay, glycerin, water & nylon lining
Cover
- Faux fur, recycled memory foam, cotton, peva thermal lining
Measurements
- Clay insert (17cm x 30cm)
- Cover (19cm x 31cm)
- Total circumference with adjustable strap (68cm to 122cm)
- Total circumference with extension strap (85cm to 156cm)
Weight
Clay insert - 610 grams
Cover - 300 grams
Total - 910 grams
Without question, there has been many studies and scientific papers to show, heat therapy is a great treatment option for relieving period cramps, bloating, stomach pain and muscle tension.
It works its magic by increasing blood flow to the area that's causing you grief. The heat expands your blood vessels, promoting circulation and delivering much-needed nutrients to your muscles and tissues.
The hottle™ can be used hot or cold, so whether you are experiencing discomfort in your stomach or lower back, we have you covered.
The hottle™ heat packs innovative design allows it to target specific areas of the body, such as the stomach, lower back, hip, upper back, shoulder, or knee. This versatility ensures that you can find relief for a wide range of aches and pains.
The hottle™ is equipped with a large practical clip and an extendable and adjustable strap.
With a total weight of only 910 grams, its lightweight design ensures ease of use.
Hot and cold therapy can be beneficial for people of all ages. Please seek any specific medical advice from your doctor.
Our heat pack comes in 3 options:
1. Single (1 x heat wrap, 1 x clay insert)
2. Bundle (1 x heat wrap, 2 x clay inserts)
3. Bestie Bundle (2 x heat wraps, 4 x clay inserts)
Our bundle options not only offer a great discount but also give you more options for finding comfort for any situation
An additional clay insert can be used as for cold therapy. You can keep one in the freezer for when you want to use it cold and one available for hot comfort.
Some customers choose to place two clay inserts in the cover, however this is not necessary.
Each product comes in a silk gift bag, so it's ready to go and is the perfect gift idea for a loved one!
With an extendable and adjustable strap, the hottle™ can be customised to fit various body types and sizes. This flexibility ensures that the heat pack provides optimal relief and comfort for a wide range of users.
It can be worn comfortably without feeling heavy or cumbersome, allowing you to go about your day.
The waist strap extends from 68cm to 122cm which is approximately size 6 to 22 (women’s clothing size) for wear around the waist.
Need a little extra room? Check out our extension strap which adds an additional 17-34cm.
For a full breakdown on how to get the most out of your heat wrap and clay insert, please CLICK HERE
We use Australia Post for all deliveries.
At the time of purchase, you will receive an email confirmation of your purchase.
Once your order has been dispatched, you will receive a second email confirming that your item has left our warehouse and provide you with tracking information.
If you have checked your junk mail folder and have not received either of these emails in a timely manner, please contact us at customercare@thehottle.com.au and we will provide you with an update.
Please allow 1-2 business days for your order to be dispatched. Every effort will be made to dispatch and deliver your order as soon as possible but sale periods may cause some delays from time to time.
Australia
Standard shipping - $14.00 (free for orders over $200.00)
Express shipping - $17.80
Upgrade free shipping to express - $5.00
New Zealand
Standard shipping (up to 1kg) - $17.00
Standard shipping (1.01 to 2kg) - $25.00
Standard shipping (2.1kg and up) - $35.00
Express shipping (up to 1kg) - $27.00
Express shipping (1.01 to 2kg) - $35.00
Express shipping (2.1kg and up) - $56.90
International - other
Unfortunately, at this time, we do not offer international shipping to other regions.
Additional information
All prices on this website are displayed in AUD.
Change of Address must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to customercare@thehottle.com.au and we will do our best to intercept your order and update your postal address.
For any pre-sale orders with multiple items, the entire order will be held and shipped together as one order when pre-sale items become available.
Our Refund Policy applies to all purchases made online at www.thehottle.com.au
Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.
Change of mind
If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
in saleable condition;
unused with all original packaging;
returned to us with any gift or bonus received with the merchandise (if applicable);
not subject to the exclusions listed below; and
the exchange or refund is sought within 14 days of purchase.
The hottle, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
Consumer guarantees
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law.
If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
The hottle will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law. A photo must be provided to the hottle team supporting the claim.
Return tender
Refunds will be given using your original payment method
If the order was returned due to an incorrect address or the package was unclaimed, the hottle has the right to charge for the product to be re-shipped.
Gift or bonus with purchase and bundled items
Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
Privacy when making a return
The hottle is committed to protecting your privacy.
Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of the hottle research and analysis. It may be disclosed to state and territory departments upon request, as required by law.
Sales
If products are on sale they will not be refunded.
If you would like to submit a return or refund request, please contact hello@thehottle.com.au with the following information.
Full Name
Order Number
Email Address
Explanation of the defect
High quality photo or video showing the defects. If images are not provided we will not be able to complete your request.
Jenna Eve Pty Ltd (ABN: 60 652 495 120) trading as the hottle, is an Australian based company whose mission is to help people achieve their health and wellness goals. We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.
Office hours are from 9.00am to 5.00pm AEST
